Social Media for Customer Service

Social Media for Customer Service

June 12, 2013

Survey results to try to find out if consumers are ready to use social channels for customer service, how influenced they are by others, what channels they go to if the don’t get the response they need via social media and how much do those interaction cost companies. Source

Caribou Coffee Brews Its Way to Being The ...

Caribou Coffee Brews Its Way to Being The …

September 24, 2012

Buying coffee to drink on the go is an American tradition and a $20 billion-per-year industry . With more than 75 percent of U.S. adults consuming coffee and more than a million conversations about the category occurring online over a period of 30 days, Zócalo Group’s most recent Recommendation Index uncovered the country’s most recommended […]