Social Media for Customer Service

Social Media for Customer Service

June 12, 2013

Survey results to try to find out if consumers are ready to use social channels for customer service, how influenced they are by others, what channels they go to if the don’t get the response they need via social media and how much do those interaction cost companies. Source

Social Media

Social Media’s Loaded Question

June 10, 2013

People use Twitter in all sorts of ways. Some use it to catch up on the latest news, some connect with friends, some share links and photos, and some ask questions to their followers. So what are people asking – and are they getting any answers? Source