getting-bigger-slice-feedback-pie

Getting a Bigger Slice of the Feedback Pie

July 11, 2014

f you’ve been in the restaurant industry for an extended period of time, you’ve likely heard of the “secret” or “mystery” shopper. The shopper or shoppers come in and grade a restaurant on everything – from the host’s friendliness, to whether a manager stops by the table, to whether the server is knowledgeable and tells […]