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Why Companies Should Invest in the Customer experience

February 24, 2014

With peer-to-peer reviews carrying even more weight thanks to the power of Facebook, Twitter, and the barrage of other social media channels rising in popularity at breakneck speed, it’s never been more important to invest in customer service. Because, hey, bad news travels fast. It’s one of the reasons why we recently introduced our Customer […]

set-openscape-contact-center-simplifies-customer-service

Set OpenScape Contact Center simplifies customer service

February 19, 2014

How important is the interaction with customers and partners to the success of your business? How important is it gives your contact center strategy? Source

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The Value of an Existing Customer

December 15, 2013

Have you ever wondered how much an existing customer was worth? Well, in most cases its a lot. In fact, it is 6 to 7 times more costly to acquire a new customer than to retain an existing customer. The following graphic details the the most interesting findings of several recent studies focused on customer […]

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So Tech in the Business/Outside the Business

November 26, 2013

This infographic shows how to use technology in all aspects of your business. First it divides the different divisions of business between operational, development, leadership, customer service and so on. Then it explains what type of technology you can use for each sector and how it can be beneficial to the growth and development of […]

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What Do Frustrated Customers Do When Your website lets them down

October 29, 2013

Here’s a sobering look at what consumers do when they can’t find answers to their questions on a company’s website. It’s not pretty! A Forrester Research, Inc. survey of US consumers tabulated the actions that customers take, and the millions of dollars in avoidable customer service costs that result. Source

15 Tips for Creating the Ideal Customer Experience: Order Fulfillment

September 10, 2013

Order fulfillment is more than just about shipping orders. It’s about delivering on the promises made to customers when they make a purchase. Fifth Gear explores 15 ways to delight your customers Fifth Gear

Social Media for Customer Service

Social Media for Customer Service

June 12, 2013

Survey results to try to find out if consumers are ready to use social channels for customer service, how influenced they are by others, what channels they go to if the don’t get the response they need via social media and how much do those interaction cost companies. Source

Customer Love and Facebook

Customer Love and Facebook

December 3, 2012

We at ShortStack wanted to know how companies show their customers the love, so we conducted a survey asking businesses and brands to rate their own customer service. Source

Customer Loyalty: What It Is And Why Important

June 29, 2012

Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers happy and improve their loyalty to your business. We created this customer loyalty infographic to help you not only understand it, but to help you cultivate that loyalty among your own customers. Source

Who are the Luxury Consumers?

Who are the Luxury Consumers?

May 12, 2012

The Wave 2 2011-2012 Empathica Consumer Insights Panel surveyed more than 5,000 U.S. and Canadian consumers, focusing on their sentiments toward luxury goods purchases — from overall customer service, through preferred shopping channels and service levels, to product research behaviors. Source