The Virtuous Cycle of Customer Care
June 1, 2014
Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership that understands how important they are. Give your employees this training, great tools to enable them to offer efficient and thoughtful service and support to your customers, and watch what the virtuous cycle can do. […]
Why Companies Should Invest in the Customer experience
February 24, 2014
With peer-to-peer reviews carrying even more weight thanks to the power of Facebook, Twitter, and the barrage of other social media channels rising in popularity at breakneck speed, it’s never been more important to invest in customer service. Because, hey, bad news travels fast. It’s one of the reasons why we recently introduced our Customer […]
4 Ways to Optimize Your Customer Survey
January 4, 2014
I present 4 ways businesses can optimize their customer survey. It starts with asking the right questions. 1. Measure different types of customer loyalty; 2. Measure general customer touch points (e.g., Product quality, Customer Service, Tech Support); 3. Measure your relative performance; 4) Measure business-specific attributes. Source
Inside the Mind of a Community Manager
December 4, 2013
This infographic shows how a mind of a community manager works in order to make communities succeed for both companies and customers. It shows that a community manager needs to have traits that are conducive for building a success in a business. Source
Inside the Mind of a Customer Support Agent
March 28, 2013
Customer Support Agents wear a lot of hats – problem solver, watchful eye, technical guru, and supreme multi tasker, to name a few. We imagine what it may look like under all those hats and inside the mind of a support agent.
Customer Loyalty: What It Is And Why Important
June 29, 2012
Customers are a business’ most important asset, without them the business wouldn’t exist. So it’s imperative to keep these customers happy and improve their loyalty to your business. We created this customer loyalty infographic to help you not only understand it, but to help you cultivate that loyalty among your own customers. Source