The Virtuous Cycle of Customer Care

June 1, 2014

Long-term success begins with the elevation of your front-line employees to positions of respect, backed up with training and leadership that understands how important they are. Give your employees this training, great tools to enable them to offer efficient and thoughtful service and support to your customers, and watch what the virtuous cycle can do. […]


User Process Improvement by the Numbers

March 15, 2014

Business process management professionals focus on the processes that flow among workers, and how the technology integrates and interacts. OpenSpan focuses on user process improvement–optimizing how work gets done on a user’s desktop. The resulting productivity gains and cost savings are immediate and significant. Source


Why Companies Should Invest in the Customer experience

February 24, 2014

With peer-to-peer reviews carrying even more weight thanks to the power of Facebook, Twitter, and the barrage of other social media channels rising in popularity at breakneck speed, it’s never been more important to invest in customer service. Because, hey, bad news travels fast. It’s one of the reasons why we recently introduced our Customer […]