strategic-thinking-and-business-strategy

Strategic Thinking and Business Strategy

February 2, 2014

In an attempt to piece together a fuller picture of strategic thinking, I’ve created the following infographic. It’s designed to highlight key research findings and examples related to strategic thinking, or in some cases, a lack thereof. The data sources outside of my research have been listed after the graphic for those interested in greater […]

CRM101: A Novice Guide to Customer Relationship Management

CRM101: A Novice Guide to Customer Relationship Management

May 5, 2012

CRM 101 goes over the basic concepts behind Customer Relationship Management. CRM is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers, clients, and sales prospects. See exactly what is involved with this Source