user-process-improvement-numbers

User Process Improvement by the Numbers

March 15, 2014

Business process management professionals focus on the processes that flow among workers, and how the technology integrates and interacts. OpenSpan focuses on user process improvement–optimizing how work gets done on a user’s desktop. The resulting productivity gains and cost savings are immediate and significant. Source

CRM101: A Novice Guide to Customer Relationship Management

CRM101: A Novice Guide to Customer Relationship Management

May 5, 2012

CRM 101 goes over the basic concepts behind Customer Relationship Management. CRM is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers, clients, and sales prospects. See exactly what is involved with this Source