The Cost of Bad Customer Service

February 8, 2014

There’s not a soul out there who doesn’t have at least one juicy story to tell involving some type of miserable customer service experience. Maybe a clerk snubbed you in a store. Maybe a phone call between you and an agent suddenly became one endless stream of profanities. Whatever your tale entails, a bad customer […]

Fastest Way to Lose Customers

Fastest Way to Lose Customers

June 13, 2012

Customers Leave A Company Because They: 1. Receive bad treatment. 2. Are dissatisfied with products and service. 3. Have gone to the competition. 4. Seek alternatives. 5. Move away. 6. Die Source