What Do Frustrated Customers Do When Your website lets them down

By Admin, October 29, 2013

What Do Frustrated Customers Do When Your website lets them down

Here’s a sobering look at what consumers do when they can’t find answers to their questions on a company’s website. It’s not pretty! A Forrester Research, Inc. survey of US consumers tabulated the actions that customers take, and the millions of dollars in avoidable customer service costs that result.

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