The Cost of Bad Customer Service

By Admin, February 8, 2014

The Cost of Bad Customer Service

There’s not a soul out there who doesn’t have at least one juicy story to tell involving some type of miserable customer service experience. Maybe a clerk snubbed you in a store. Maybe a phone call between you and an agent suddenly became one endless stream of profanities. Whatever your tale entails, a bad customer service experience can have significant long-term and expensive ramifications.


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