Getting a Bigger Slice of the Feedback Pie

By Admin, July 11, 2014

Getting a Bigger Slice of the Feedback Pie

f you’ve been in the restaurant industry for an extended period of time, you’ve likely heard of the “secret” or “mystery” shopper. The shopper or shoppers come in and grade a restaurant on everything – from the host’s friendliness, to whether a manager stops by the table, to whether the server is knowledgeable and tells them their name.

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